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When the Public Administration asks for monitoring. How the service changes in the world of Cleaning

When the Public Administration asks for monitoring. How the service changes in the world of Cleaning
Imagine a world in which there is no more room for approximation and lack of responsibility.
Now think about it in the public tenders context.
It would be a world in which every step made by the contractor is scrutinized closely, to ensure that the all the contractual obligations are observed.
But this would be also a world in which the companies that offer an impeccable service can finally stand out and be easily recognized, measuring themselves on real and objective values.
Not bad, isn’t it? Well, this world is not so far from us!
In the public tenders context, for example, in particular in the cleaning and environment sanitation sector, contracting stations raised their expectations and started to request control and monitoring systems that ensure high quality services.
Let’s see then which are the consequences of this tendency in the cleaning compartment, what it being requested to the companies and if there are technologies able to support the activities and demonstrate the achievement of the agreed targets.
When the Public Administration asks for monitoring. How the service changes in the world of Cleaning

Monitoring before, during and after the performance

More and more a monitoring system will be requested to the companies, able to control and demonstrate that the cleaning and sanitation service is being made in compliance with the contractual obligations. More often the contracting station will need to have a direct access to the data to verify the jobs execution, stating an integrated control system between Contracting station and Contractor, to optimize the controls and get a better performance.

Also, the frequency and the way this controls will be carried out can be defined, they can be made on the field or even from remote, thanks to the monitoring technologies.

Even the critical issues could be subject of monitoring and analysis, with evaluations made by the contractor based on detailed reports of the actions taken to solve eventual problematics. It could be detected, during the work, that some improvements should be able to be implemented by updating activities or procedures.

The contracting station, always more frequently, will need to evaluate the results based on data and real numbers. Analysis, monitoring, evaluations of the end user’s satisfaction level: everything can be considered in order to grant a high-quality service.
Basing on this trend it seems that the time has come for transparency, a value that rewards the professionalism and allows to keep the excellence in the cleaning services and environment sanitation.
It is then necessary to prepare for this new standard that is coming in the world of public tenders, but that will be surely appreciated in other larger, or particularly structured sectors, for example. The control and monitoring system ensures the cleaning and environment sanitation service, indeed.

The technologies help the monitoring

Let’s take as an example a company to which the cleaning and sanitation of a public office was assigned, how can it demonstrate the quality of its work?
How to demonstrate that it effectively complied to the contract obligations?
Technology is the answer! And, in this particular case, we are referring to floor-cleaning machines equipped with advanced monitoring systems.
The monitoring systems allows, in fact, to record and make available all the data that could be asked by a contracting station.
The most modern telemetry systems can comply with all the requirements that we faced few lines above.
When the Public Administration asks for monitoring. How the service changes in the world of Cleaning
To be sure that the telemetry system you choose allows you to comply with the monitoring requests of the customers, be sure that it can:
- Grant the monitoring and control of the work.
  This means that the system has to gather and make available the data about:
    o Effective work hours;
    o Notifications to the operators;
    o Programming the work through time, using a calendar, warning when the machine is not working during the scheduled a time;
    o Programming the work through space, using geolocation, warning when the machine is not working in a selected area during a scheduled time
- Allow the performing of integrate controls, giving the possibility to all the people involved to consult the data.
- The telemetry system needs to be able to be updated, in order to set the machine on new parameters, towards an improvement of the work result.
- In the end, the most important topic: the monitoring system is the only one that can grant that the requested task was effectively completed (apart from an operator who is physically present during the work).
Telematics, the telemetry system developed by Adiatek, is a valid example of a complete monitoring system as it grants all these features: availability of all the data mentioned above, multiple accesses for consultation and the possibility to perform updates even from remote.

It’s the beginning of a new era, a new way of working, which will reward the professionalism and who doesn’t fear to measure its excellence by putting himself to the test.